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Analyze and determine routes and flight altitudes for each Emirates flight, based on economical (such as Overflight Permission charges), meteorological, safety and legal requirements of CAR OPS Subpart G and Operations Manual (OM)-A. This includes, analyzing and negotiating 'User Preferred Routes' on a tactical basis with the relevant Air Traffic Control (ATC) organizations. Calculate and manage fuel requirements for each Emirates flight, based on economical, meteorological and safety standards.
Coach and contribute to the development of new and existing staff. With knowledge of the dnAO/dnCO business objectives the role holder will support staff to meet these objectives, while maintaining the highest level of services to achieve an exceptional customer service experience and safe working environment by developing a skilled and capable technical/nontechnical workforce.
Implementation of learning and development solutions for functional areas to support business goals
Ensure all learning solutions are delivered as per the programme design and to the predefined standards and any changes required are documented and discussed with line manager and
incorporated.
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Customer Sales & Service Agent
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions.
Provide secretarial support to Country Manager.Responsible for the efficient and effective administration of all office procedures in the Department by proposing improvements to internal procedures and implementing any agreed solutions.Co-ordinate and organise meetings / seminars within the EK group, and with the vendors.Contribute pro-actively to the departments’ project-work in defined areas.Assist with translation and other ad hoc administration tasks
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Sales Executive
To achieve sales of the Company’s products through an assigned group of retail outlets and commercial houses. To ensure that set volume targets are achieved within prescribed time limits and contribute to total area achievement.To achieve the greatest possible return to the company from the use of promotional funds and to deploy display material and point of sales aids to generate the greatest impact on the customer.
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